Meet the team

Meet the members of this passionate team who craft their trade to build innovative, digital solutions to help our workforce help you.

Switchboard & Communication Team

Switchboard & Communication Team

Clara Mansbridge
Clara Mansbridge communication operations lead
Clara Mansbridge
Clara Mansbridge communication operations lead
Helen McColl
Helen McColl telecoms operations co-ordinator
Helen McColl
Helen McColl telecoms operations co-ordinator
Bill McDowall
Bill McDowall switchboard technical supervisor
Bill McDowall
Bill McDowall switchboard technical supervisor
Carmen Williams
Carmen Williams senior switchboard operator
Carmen Williams
Carmen Williams senior switchboard operator
Fiona Howes
Fiona Howes senior switchboard operator
Fiona Howes
Fiona Howes senior switchboard operator
Jordan Murray
Jordan Murray switchboard supervisor
Jordan Murray
Jordan Murray switchboard supervisor
Mollie Potiwal
Mollie Potiwal senior switchboard operator
Mollie Potiwal
Mollie Potiwal senior switchboard operator

Every day and night is different and depends what shift you’re on, you can’t plan the day because you just don’t know what will happen.

We answer Internal Medical 2222 emergency calls and send the appropriate crash team, air ambulances, major incidents, GP emergency admissions, admissions, discharges and transfers, patient location, password resets, bleeps, mobiles, scanning, working alongside IT with certain jobs such as user setups. We also look after all the alarms trust-wide, fire alarms, blood fridges, lift alarms, general tests.

All of this is alongside answering all internal and external calls and helping with their queries.

A general day or night at switchboard is never boring.

Outside of work, I enjoy spending time with family and friends, traveling, and shopping of course.

Georgina Gray
Georgina Gray switchboard supervisor
Georgina Gray
Georgina Gray switchboard supervisor